How we collect, use, protect, and manage your information at STae
Last Updated: August 2026
Welcome to STae ("STae", "we", "us", "our", or "Company"). STae provides accommodation and property-management services for paying guest (PG), hostel, and shared accommodation properties.
We are committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use the STae website, mobile application, and related services.
By using STae, you acknowledge that you have read and understood this Privacy Policy.
We may collect information that you provide directly to us when creating an account, making a booking, registering as a resident, managing a property, making payments, or communicating with us.
Depending on how you use STae, the information we collect may include:
We use the information we collect for legitimate business and service-related purposes, including:
We do not sell or rent your personal information to third parties. We may share information only where necessary to provide our services, operate our business, comply with legal requirements, or protect our users and systems.
Information may be shared with:
STae may collect Aadhaar or other government-issued identification information where it is required for accommodation registration, resident verification, security, property management, or applicable legal requirements.
We recognize that government-issued identification information is sensitive personal information and take appropriate measures to protect it against unauthorized access, disclosure, alteration, or misuse.
Sensitive identity information stored by STae is protected using encryption and appropriate access-control mechanisms.
Security Notice: STae does not publish encryption keys, passwords, secret credentials, authentication secrets, or other security credentials in this Privacy Policy or on publicly accessible websites.
Access to identity information is restricted based on legitimate business and property-management requirements.
Where legally permitted and technically appropriate, users may request access to, correction of, or deletion of their personal information, subject to applicable legal, contractual, and operational requirements.
We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include:
Encryption keys and security credentials are maintained separately from publicly accessible application content and are not disclosed to users through the website or application.
Despite these measures, no method of electronic storage, processing, or transmission over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
STae may use cookies, local storage, session technologies, and similar technologies to support authentication, security, functionality, preferences, analytics, and service performance.
You may control or disable certain cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some STae features.
Subject to applicable law and legitimate business requirements, you may have rights regarding your personal information, including:
To submit a privacy-related request, contact us at:
Email: support@staeonline.in
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and accommodation records, resolve disputes, prevent fraud, enforce agreements, comply with legal obligations, or satisfy legitimate operational requirements.
Different categories of information may be retained for different periods depending on the nature of the information and applicable legal or contractual requirements.
Where information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our operational procedures and applicable requirements.
Users may contact STae to request account or personal-data deletion, subject to applicable legal, contractual, security, financial, accounting, and property-management requirements.
Certain information may need to be retained for a limited period where required by law, necessary for legitimate business purposes, required to resolve disputes, or necessary to maintain transaction and accounting records.
To request deletion or ask questions about your data, use our dedicated deletion page: https://staeonline.in/delete-account/ or email support@staeonline.in .
STae may use third-party service providers to support hosting, infrastructure, payments, messaging, authentication, analytics, notifications, security, and other operational functions.
These providers may process information on our behalf or as independently responsible service providers, depending on the service involved.
Third-party services may have their own privacy policies and terms. We encourage users to review the privacy policies of third-party services when appropriate.
STae may integrate with third-party payment providers to facilitate rent payments, subscriptions, or other transactions.
Payment transactions may be processed directly by the applicable payment provider. Payment providers may collect and process information in accordance with their own privacy policies and applicable security standards.
STae may receive transaction references, payment status, transaction amounts, timestamps, and other information necessary to maintain payment and accounting records.
Where enabled, STae may use WhatsApp, SMS, email, push notifications, or other communication services to send transactional and service messages.
These communications may include booking confirmations, payment reminders, rent-related notifications, service announcements, account notifications, and other messages necessary to provide STae services.
Contact information may be shared with the relevant communication service provider solely as necessary to deliver such communications, subject to applicable terms and privacy requirements.
STae may act as a technology platform that enables property owners, property administrators, and residents to manage accommodation operations.
Property owners and authorized administrators are responsible for using resident information only for legitimate accommodation, administrative, security, legal, and operational purposes and for complying with applicable privacy and data-protection requirements.
Users are responsible for maintaining the confidentiality of their account credentials and for notifying STae if they suspect unauthorized access to their account.
STae services are not intended for individuals under 18 years of age unless permitted and managed in accordance with applicable law and the requirements of the relevant accommodation provider.
We do not knowingly collect personal information directly from children in violation of applicable law. If we become aware that personal information has been collected improperly, we will take reasonable steps to address the situation.
STae and its service providers may process or store information in India and, where applicable, other countries in which our service providers operate.
Where personal information is transferred across jurisdictions, we seek to use appropriate safeguards and comply with applicable legal requirements.
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.
Where notification is required by applicable law or regulation, we will provide notifications to the appropriate parties within the required timeframe.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When material changes are made, we may update the "Last Updated" date displayed at the beginning of this policy and, where appropriate, provide additional notice.
Your continued use of STae after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way STae handles personal information, please contact us:
Thank you for trusting STae with your accommodation and property management needs. We are committed to protecting your personal information and maintaining the security and reliability of our services.